Frequently Asked Questions

How can I reach the box office?
The Trinity Rep Box Office is located in the Lederer Theater Center, at 201 Washington Street, Providence and can be reached by phone at (401) 351-4242. Summer Box Office hours are Monday-Friday 12-5PM, Box office phone hours are Monday-Friday 12-8PM, Saturdays 10-2PM and Sundays 4-8PM. 

Where can I park?
Patrons are advised to plan on arriving as early as possible to the theater in order to accomodate traffic and parking. This is especially important during the weekend performances, as there are multiple events occurring within the Downtown area. On the weekends, parking is allowed on the street, but parking is always limited in downtown Providence. A parking garage is located next to the theater with entrances on both Fountain and Washington Streets.

How do I exchange my subscription tickets to a different date?
It's easier than ever to switch your dates for a show at Trinity Rep. If you find a conflict in your schedule, you can request a new performance date by mail, fax, phone or by using our online Ticket Exchange Form. The only rule: we must receive your old tickets AT LEAST 24 hours in advance of your original date, so that someone else can buy the seats you can’t use. For subscribers, there's no cost or limit to this service. Call 351-4243 for details.

Can I see a seating chart for the theater before I purchase tickets?
For the Chace Theater (Upstairs) seating chart, click here.
For the Dowling Theater (Downstairs) seating chart, click here.

What happens if I missed a show because of an emergency?
We understand -- emergencies do happen. We all want the same thing -- for you to see the shows you've chosen. Please call our box office at 351-4242 as soon as possible. Though we cannot give you a free set of additional tickets, we'll do everything we can to get you in.

Because of the high volume of requests we receive, we ask that you adhere to the following guidelines:

• All requests must be submitted in writing on official organization letterhead.
• All requests must be received at least six weeks in advance of the event date.
• Please describe the type of event and the beneficiary.
• Please include the name, address and phone number of the contact person for the organization.
• Requests are reviewed and responded to by mail only. This process can take up to six weeks. No phone calls, please.
• If approved, you will receive your voucher at least two weeks before your event.
  
  Requests may be mailed to: Ticket Donation Requests, Trinity Repertory Company,
  201 Washington Street, Providence, RI 02903

Which theater is the Lederer? The Chace? The Dowling? 
The Lederer Theater Center at 201 Washington Street houses two theaters: The Chace Theater (which seats 540) is located upstairs on the second floor and The Dowling Theater (which seats 280) is located on the first floor.

Can I bring my kids to a show?
Children's admission to A Christmas Carol is age 2-12. Children age four and up are welcome to all other shows. Younger children will not be permitted inside the theater.  Parents should judge whether their children can sit quietly and comfortably for approximately 90 minutes, without distracting other members of the audience.

Are you handicapped accessible?
Trinity Rep is fully handicapped accessible, with elevator service to the Chace Theater on the second floor. Assistive Listening Devices (headphones or loops) are available through the reception desk, Box Office, or House Manager.

Do you offer ASL interpreted performances?
For our deaf & hard of hearing audience members, Trinity Rep offers ASL interpreted performances for selected shows. ASL interpreted Performance Calendar

Can I have an event at your theater before or after a show?
It’s easy for your group, class or organization to enjoy great theater at Trinity Rep. . .and inexpensive! With savings up to 35% off full ticket prices, a theater outing can be a regular part of your group’s outing or fundraiser. We’ll help you plan your event with special ticket prices, reception space and creative ideas. Contact Denise Giblin, Sales Manager, (401) 453-9223 or dgiblin@trinityrep.com. More information>>

Do you rent out your space?
Trinity Rep's historic and unique venues are currently available for rentals. Our event spaces include a restored 1920s bank with soaring 60-foot ceilings and the majestic Lederer Theater Center housing two theaters, newly refurbished lobbies, and an intimate private reception area. learn more>>

Can I volunteer at Trinity?
Trinity Rep is delighted to welcome volunteers in a myriad roles. What better way to support the theater while meeting others who share your interests? Whether it is ushering, special events staff, administrative support or volunteering at festivals, our volunteers are the secret to our success – we depend on your creative energy, your fresh ideas, and your links to the community. More information>>

How do I advertise in your program?
Introduce your business to over 185,000 new customers… advertise in Trinity Rep’s play programs! Season and individual play rates are available. More information>>

How do I submit my play to your theater?
To submit a new play for consideration at Trinity Rep, a writer should first send us the following: A cover letter introducing yourself and the history of your work in theater; A one-page synopsis of the play you would like to submit; and up to ten pages of dialogue from the play you would like to submit. These materials should be sent by regular mail to: Mabel T. Woolley Literary Department, Trinity Repertory Company, 201 Washington Street, Providence RI 02903

Can you let me know when you will hold auditions?
The 2008-2009 Adult general auditions were held May 31 and June 2nd. All information about upcoming auditions is posted on this website. Please note that our staff cannot contact everyone who is interested in auditioning when auditions come up and we do not keep a mailing list. The best thing to do is to keep checking this website and the Providence Journal for information.

When will you hold auditions for kids?
Other than for A Christmas Carol, which we produce every season, we don't always know ahead of time if we will be casting kids or teens, so the suggestions above apply. For A Christmas Carol only kids under 13 will be considered. This is a rule we must strictly follow to comply with actors' union regulations - no exceptions.

Do you offer acting classes for kids?
Yes. Please click here for information on the Young Actors Studio program where you will find information on our many programs through which we involve school age kids.

Will a show be cancelled due to bad weather?
Trinity Rep does not cancel performances or issue refunds due to inclement weather conditions. Performances are cancelled only at the discretion of management. In the unlikely event of a show cancellation patrons should call the theater, check this website or local news stations.

In the unlikely event of a show cancellation, a cancellation notice will be posted on the main page of our website and we will attempt to contact ticket holders for that performance by phone to notify them of the cancellation. Additionally, we will inform the local news & TV stations through the Rhode Island Broadcasters Association statewide announcements. Patrons can also find out if a performance has been canceled by calling the Box Office at 401-351-4242. We will also list the cancellation on the outgoing Box Office phone message. Performance cancellations are rare and are usually decided late in the afternoon for an evening performance.

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