Health & Safety Protocols

Until further notice, all audience members, including children, must present either proof of vaccination or a negative COVID test (PCR test results from past 72 hours or antigen test within 6 hours). All patrons must also wear a mask at all times, unless actively eating or drinking. Read more about this policy and our full health and safety protocols.

COVID-related Exchange Policy

If on the day of the performance you are experiencing any COVID symptoms or have been instructed to quarantine, please stay home and contact the ticket office for more information about exchanges or digital viewing options. A Christmas Carol tickets come with digital insurance, and any ticket holders who would rather not see a performance in person for any reason, can easily exchange their in-person tickets for a specially recorded version of the play.

Performance times and latecomers

All evening performances begin at 7:30 pm and all matinee performances at 2:00 pm, except for A Christmas Carol. Please check your tickets for the start time of your performance. Trinity Rep performances begin on time. Patrons with special needs should arrive early to be seated with ease. Latecomers will be seated at the discretion of the house manager at the first available opportunity, and until then will be available to view video monitors in the lobby.

Those who need to leave their seats during a performance will be re-seated at the first available opportunity, at the direction and discretion of house management for your safety and the safety of our performers.

Dress code

There is no dress code at Trinity Rep. A night at the theater can be as casual or as dressy as you’d like it to be.

Where to Go

If you are picking up your tickets at Will Call, you will start out at the ticket office, which is located in the front, right corner of the building (when facing the building) at the intersection of Washington St and Adrian Hall Way (across from Aborn St). You may also browse our selection of Trinity Rep merchandise in the ticket office.

If you already have your tickets, you may go straight into the lobby through the main entrance on Washington St. If you are attending a show in the Dowling Theater, the entrance to that theater and its inner lobby is directly in front of the main doors. If you are attending a show in the Chace Theater, you may use the stairs on either side of the main lobby to reach the upstairs theater and lobby. Staff and signage will direct you to the stairs.

Elevators to the upper levels are located in the inner Dowling lobby.

There are two sets of restrooms, including accessible facilities – one for each theater. The bar and concessions for the Dowling Theater are located in the inner Dowling lobby. The bar and concessions for the Chace Theater are located in the upstairs Chace lobby.

Concessions

Please Note: Until further notice, concessions will not be offered at Trinity Rep shows.

Our concessions stand and bar stocks Rhode Island drinks and snacks. All drinks and snacks can be brought into the theater.

Our full bar serves red and white wines, a range of beers, and a full selection of liquor and mixers. We also serve locally-made Yacht Club sodas, bottled water, coffee, and tea.

Snacks include Sweenor’s chocolate bars, Inpopnito popcorn, Ice Cream Machine cookies, Ice Cream Machine ice cream, Virginia & Spanish nuts, and Beautiful Day granola bars.

Prologues

One hour prior to each performance, patrons are invited to attend a 30-minute, spoiler-free Prologue discussion with a member of the cast or artistic staff about the making of the play, followed by a brief Q&A session. Prologues are included with the price of your ticket. If you miss the Prologue on your performance date, you can come to any other performance’s Prologue. Learn more.

There are no Prologues for A Christmas Carol.

Intermission

Most shows have one 15-minute intermission, unless otherwise noted on the show page on this site. When intermission is almost over, the lights will flash and/or bells will chime to alert you to return to your seat.

Technology distraction-free theater

Please turn off all cell phones, beepers, pagers, and watch alarms during the performance. Texting and other cell phone use are limited to intermission, outside the theater. Photography and video and/or audio recording of performances by any means are strictly prohibited.

Ticket exchanges

Tickets are non-refundable, but if you can’t make your performance, call the ticket office as soon as possible to release your tickets at (401) 351-4242. One of our ticket office representatives will be able to help you reschedule your tickets for another performance. Please note, subscribers can reschedule their tickets at no cost. All other patrons are subject to a $5 per ticket rescheduling fee. Read the full ticket exchange guidelines.

Accessibility

Seating is available for patrons with mobility challenges and their companions. For the deaf and hard-of-hearing, there are at least eight Open Caption performances for each production, with options for every day of the week, including evening and matinee performances and Preview performances. There are two options for Assistive Listening Devices – Wi-Fi and RF (Radio Frequency.) Learn more about all these opportunities here.

Children at the theater

We do not permit children 5 and under to attend Trinity Rep subscription season shows. Children over the age of 2 are permitted to attend A Christmas Carol.

Please note that though young children may be allowed in the theater, the content of shows may not be appropriate for all ages, including A Christmas Carol. If you would like to bring a child to the theater and have questions about the content, please contact the ticket office. Please respect the experience of the people sitting around you if you plan to bring a young child.

Security Policy

Firearms and weapons are not allowed on the premises. The only persons allowed to carry firearms into our buildings are credentialed local, state and federal law enforcement officers with proper identification. All bags are subject to search by Trinity Rep security if deemed necessary. Outside food and beverages are not permitted inside of our theaters.