Director of Service and Experience Baron Pugh (he/him) is a Virginia Beach native with over 10 years’ experience in customer service and hospitality, having worked previously in retail, food services, special events, and fundraising, becoming skilled in conflict management, predicting customer needs, and addressing complaints.
Pugh first joined the Trinity Rep team in July 2017 as the Box Office Manager, where he oversaw a staff of six and developed processes to ensure a positive, professional, and swift ticket buying experience for our patrons. In his current role as Director of Service and Experience, Pugh will bridge the gaps between the ticket office, house services, security, and facilities so that all departments are working to ensure that all patrons, community members, and visitors have an exceptional, welcoming, and inclusive experience.
Additionally, Pugh received his M.F.A. in Scenic Design from Boston University in 2018 and designs for theaters across New England and the country including: Trinity Rep, Shakespeare Theatre of New Jersey, Burbage Theatre Company, SpeakEasy Stage Company and the Lyric Stage Company of Boston. He currently resides in North Attleboro, MA with his husband, Rob and their dog, Finnigan.